On June 17, 2020, Comcast announced an extension of the below-listed Internet Essentials Policies through the end of 2020:
- Extended Internet Essentials 2 Months of Free Internet Service for New Customers through the end of 2020:
- Individuals or families looking to sign up for Internet Essentials can go to: www.internetessentials.com using any web-connected device, including mobile phones. The accessible website also includes the option to video chat with customer service agents in American Sign Language. In addition, there are two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for Spanish.
- Internet Essentials Offers Amnesty to Households with Debt Less than One Year through the end of 2020:
- Comcast extended its policy of offering amnesty to low-income households who would otherwise qualify for Internet Essentials but have a past due balance that is less than a year old. During this unprecedented time, applicants who sign up through the end of 2020 and have an outstanding bill to Comcast are now eligible for the program. Comcast will offer amnesty for that debt for the purpose of connecting to Internet Essentials, so long as the customer meets all the other eligibility criteria.